What Time is Check-in and What Time is Check-out?
Our standard check-in time is after 4:00 pm. Our standard check-out time is 10:00 am.
What is the Check-in Policy?
Check-in is 4:00 pm or later. No early check-ins are available unless previously arranged with Atlantic Vacation Homes at least 24 hours in advance. Early check-ins are not usually possible in the high summer season, and are never guaranteed. Guests may call or email 24 hours in advance to request an early check-in. Atlantic Vacation Homes will not be able to honor any same-day requests.
If an early check-in is granted, Atlantic Vacation Homes will charge the guest a $75 Early Check-in Fee. The Early Arrival time is no earlier than 2:00 pm.
If any guests arrive prior to 4:00 pm without permission from Atlantic Vacation Homes, a $75 fee will be automatically charged to the guest’s card on file.
What is the Check-out Policy?
Check-out is 10:00 am or earlier. No late check-outs are available unless previously arranged with Atlantic Vacation Homes at least 24 hours in advance. Late check-outs are not usually possible in the high summer season, and are never guaranteed. Guests may call or email 24 hours in advance to request a late check-out. Atlantic Vacation Homes will not be able to honor any same-day requests.
If a late check-out is granted, Atlantic Vacation Homes will charge the guest a $75 Late Check-out Fee. The Late Departure time is no later than 12:00 pm.
If any guests depart later than 10:00 am without permission from Atlantic Vacation Homes, a $75 fee will be automatically charged to the guest’s card on file.
Before You Leave
Before you leave the property, please take care of a few things so we can ready the home for our next guests.
- Please leave the property tidy with dishes and cookware clean and put away.
- You may leave all bedding on the bed. Please leave all used towels in the bathroom(s).
- Please make sure the refrigerator is empty.
- Place trash bags in the trash cans or barrels outside the house (making sure to put the lids back on) and leave recyclables in the delegated bins.
- If you have moved any of the furniture, please return it to its original location.
- Close and lock all of the doors and windows.
- Leave all keys on the kitchen or dining table (if your property does not have an electronic lock). If there is a lockbox, ensure the lockbox key is put back into the box.
- Turn air conditioning or heat settings to low or off.
Why are Early Check-ins and Late-Checkouts a Big Deal?
Early check-in and late check-out requests are not generally granted during peak season (June 15 – September 15). We know that our guests are very excited to start their vacations or want to linger a bit on their last morning, but we ask for understanding and co-operation regarding our check-in and check-out policies. It takes a large team of people and tight scheduling in order to get all of our properties cleaned and inspected to our high standards for our incoming guests. When departing guests leave at 10:00 am we have a finite number of hours until the next guests arrive at 4:00 pm, and we are generally turning over a large number of properties all across Cape Ann on any given day in the high summer season. Please be considerate of the guests coming in after you and keep to our 10:00 am check-out time unless you have been specifically granted a late check-out.
A vacation rental is not the same as a hotel in that all of our homes are completely unique, with large living areas both indoors and out that take much more time to clean and inspect. Sometimes, we also need to schedule maintenance activities while the home is empty between guests. Because every home is different and guests have reserved a specific property, we can’t shuffle arriving guests to the next available room in the way that a hotel can. Due to these constraints, our check-in and check-out times need to be firm. Atlantic Vacation Homes will occasionally grant an early check-in or late check-out if possible, and if we have at least 24 hours’ notice. Atlantic Vacation Homes cannot guarantee availability and cannot grant same-day requests.
What About Late Arrivals or Early Departures?
It won’t get dark until well into the evening in high summer, but if you know that you will be getting in late on the night of your scheduled arrival date, please contact our office so we can make sure to leave the lights on for you at your rental property.
If you choose to arrive on a day later than the date noted in your contract or leave your vacation rental property prior to your reserved departure date, please let our office know as a courtesy. Please note that Atlantic Vacation Homes cannot issue a refund or credit for unused time at the property.
