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Check-in and Check-out Policies

Late Check-out and Early Check-in Policies | Atlantic Vacation Homes

 

What Time is Check-in and What Time is Check-out?

Our standard check-in time is after 3:00 pm. Our standard check-out time is 10:00 am.

Check-in Policy

Check-in is 3 pm or later. No early check-ins are available unless previously arranged with Atlantic Vacation Homes at least 24 hours in advance. Early check-ins are not usually possible in the high summer season, and are never guaranteed. Guests may call or email 24 hours in advance to request an early check-in. Atlantic Vacation Homes will not be able to honor any same-day requests.

If an early check-in is granted, Atlantic Vacation Homes will charge the guest a $75 (plus tax) Early Check-in Fee. The Early Arrival time is no earlier than 1 pm.

If any guests arrive prior to 3 pm without permission from Atlantic Vacation Homes, a $75 (plus tax) fee will be automatically charged to the guest's card on file.  

Check-out Policy

Check-out is 10 am or earlier. No  late check-outs are available unless previously arranged with Atlantic Vacation Homes at least 24 hours in advance. Late check-outs are not usually possible in the high summer season, and are never guaranteed. Guests may call or email 24 hours in advance to request a late check-out. Atlantic Vacation Homes will not be able to honor any same-day requests.

If a late check-out is granted, Atlantic Vacation Homes will charge the guest a $75 (plus tax) Late Check-out Fee. The Late Departure time is no later than 12 pm.

If any guests depart later than 10:30 am without permission from Atlantic Vacation Homes, a $75 (plus tax) fee will be automatically charged to the guest's card on file.  

Why are Early Check-ins and Late-Checkouts a Big Deal?

Early check-in and late check-out requests are not generally granted during peak season (June 15 - September 15). We know that our guests are very excited to start their vacations or want to linger a bit on their last morning, but we ask for understanding and co-operation regarding our check-in and check-out policies. It takes a large team of people and tight scheduling in order to get all of our properties cleaned and inspected to our high standards for our incoming guests. When departing guests leave at 10am we have 5 hours until the next guests arrive at 3pm, and we are generally turning over a large number of properties all across Cape Ann on any given day in the high summer season. Please be considerate of the guests coming in after you and keep to our 10am check-out time unless you have been specifically granted a late check-out. 

A vacation rental is not the same as a hotel in that all of our homes are completely unique, with large living areas both indoors and out that take much more time to clean and inspect. Sometimes, we also need to schedule maintenance activities while the home is empty between guests. Because every home is different and guests have reserved a specific property, we can't shuffle arriving guests to the next available room in the way that a hotel can. Due to these constraints, our check-in and check-out times need to be firm. Atlantic Vacation Homes will occasionally grant an early check-in or late check-out if possible, and if we have at least 24 hours' notice. Atlantic Vacation Homes cannot guarantee availability and cannot grant same-day requests.  

What About Late Arrivals or Early Departures?

It won't get dark until well into the evening in high summer, but if you know that you will be getting in late on the night of your scheduled arrival date, please contact our office so we can make sure to leave the lights on for you at your rental property.

If you choose to arrive on a day later than the date noted in your contract or leave your vacation rental property prior to your reserved departure date, please let our office know as a courtesy. Please note that Atlantic Vacation Homes cannot issue a refund or credit for unused time at the property.