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Employment Opportunities

Atlantic Vacation Homes - Summer Jobs, Seasonal Employment and Year Round Employment.

 

Atlantic Vacation Homes, located in Gloucester, MA, is the premier vacation rental company north of Boston. Our mission is to exceed the expectations of our guests and homeowners, providing high-quality accommodations, professional property management and excellent customer service.

When we hire, we seek energetic team players with integrity, professionalism and motivation who can contribute to our success and growth. To apply for a position, please send your resume to jobs@atlanticvacationhomes.com.

Current Job Openings

 

 

Guest Experience Specialist

SUMMARY

The Guest Experience Specialist’s primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. This position books guest reservations, assists with guest relations, provides customer service, and performs other duties to ensure that guests are rewarded with an exceptional experience. The ideal candidate would be self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment. This position is paid a base salary plus incentives (which start after 90 days of full-time employment).

RESPONSIBILITIES

  • Assist guests by selling future reservations.
  • Promptly follow up with guest inquiry leads.
  • Maintain accurate and up-to-date sales and lead data.
  • Monitor and report on sales, lead performance, occupancy, and other relevant metrics, and identify trends and opportunities for improvement.
  • Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base.
  • Assist customers with questions regarding their existing reservations.
  • Provide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions.
  • Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel). Become fluent in company’s lead management and reservation software.
  • Be an ongoing advocate of the customer! This role is primarily focused on relationships and the sales frontline talent, therefore he/she must be have a passion for the customer and the Atlantic Vacation Homes brand. Deliver professional and courteous customer service with a desire to exceed expectations.

COMPETENCIES

  • Sales Skills – Understand consultative selling and understand approaches to working with hot, warm, and cold leads.
  • Customer Focus – Ability to anticipate, discover, understand and meet the needs of customers.
  • Business Communication – Exceptional verbal and written communication skills, using business-appropriate language and terminology.
  • Strong Interpersonal Communication – Works well with others and resolves conflict with tact and diplomacy.
  • Attention to Detail – Successfully manages many small tasks / projects with an eye for details.
  • Flexibility – Is able to complete tasks in a changing environment and be able to work effectively on simultaneous projects.
  • Stress Management – Maintains focus and positive attitude amidst change or under pressure
  • Initiative – Can work in a self-directed manner, using good judgment and driving toward shared goals.

EDUCATION & EXPERIENCE

  • Associate’s (A.A.) or Bachelor’s degree (B.A. or B.S.) or equivalent and minimum of 3+ years related experience and/or training in sales, particularly in the travel or hospitality industries. Candidates with a strong sales background in non-hospitality related field will be considered.
  • Must have a current, active MA real estate license.

OTHER REQUIREMENTS

  • Must have reliable transportation.
  • Ability to work flexible hours, some weekend work required.
  • Personal knowledge of the communities in which our homes are located is preferred.

 

Seasonal Housekeepers - Vacation Rentals

SUMMARY

Atlantic Vacation Homes is gearing up for our busy summer season and we want to hear from enthusiastic individuals looking for Housekeeping opportunities.

Atlantic Vacation Homes manages 100+ vacation homes on the North Shore, primarily on Cape Ann. We are looking for honest, detail-oriented individuals who can deliver the highest standards of cleanliness in order to meet or exceed guest expectations. A typical turnover cleaning involves tasks such as (but not limited to) cleaning and sanitizing rooms, dusting furniture, sweeping, mopping and/or vacuuming floors, changing linens, cleaning outside deck areas, and collecting trash for removal. A successful candidate will possess a positive and upbeat, team-oriented attitude, attention to detail, speed and efficiency. Our Seasonal Housekeepers work individually, or as teams, and are assigned properties based on scheduling needs and performance standards.

The Housekeeper is a key player in ensuring that our properties are cleaned to our high standards, and ready for arriving guests to relax and enjoy their well-deserved vacation.

REQUIREMENTS

  • Must have reliable transportation and valid driver’s license. Copies of license, car registration, and proof of insurance will be required upon hire.
  • Ability to work flexible hours, weekend work is absolutely required.
  • Personal knowledge of the communities in which our homes are located.

EDUCATION & EXPERIENCE

  • High School Diploma or GED required. 
  • 2 or more years’ experience / hospitality industry a plus.
  • Proficient with using Microsoft Office Products, mobile apps, email systems.

PHYSICAL REQUIREMENTS

  • Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently.
  • Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis.
  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).
  • Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

 

 

Seasonal Property Inspectors - Vacation Rentals

SUMMARY

Atlantic Vacation Homes is seeking reliable and professional Vacation Rental Property Inspectors for the next summer vacation season. The primary responsibility of the Property Inspector is to conduct examinations of vacation rental homes on turnover days to ensure that they meet Atlantic Vacation Homes’ standards for cleanliness and guest-readiness. Inspectors are required to work primarily weekends from June - August. Applicants must maintain a professional appearance, and a reliable vehicle for transportation.

RESPONSIBILITIES

  • Plans and carries out timely arrival and departure inspections at vacation rental properties on turnover days (usually Fri, Sat or Sun).
  • Follows AVH checklists to ensure that each property meets AVH standards and is guest-ready for each arrival.
  • Coordinates with the Property Manager to communicate issues, problems, complaints, or necessary repairs in a timely fashion.
  • Pick up or deliver linens to properties as needed for turnovers.

REQUIREMENTS

  • Must have reliable transportation and valid driver’s license. Copies of license, car registration, and proof of insurance will be required upon hire.
  • Ability to work flexible hours, weekend work is absolutely required.
  • Personal knowledge of the communities in which our homes are located.

EDUCATION & EXPERIENCE

  • High School Diploma or GED required.
  • 2 or more years’ experience / hospitality industry a plus.
  • Proficient with using Microsoft Office Products, mobile apps, email systems.

PHYSICAL REQUIREMENTS

  • Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently.
  • Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis.
  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).
  • Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

 

Seasonal Maintenance Technicians - Vacation Rentals

SUMMARY

The Maintenance Technician is a part-time role that supports the Property Management department in preparing vacation rental units for occupancy and in maintaining the high quality of the properties. The Maintenance Tech works on service requests for minor repairs and improvements of properties in advance of guest arrival and will respond in a timely manner to guest requests during occupancy.  

The Maintenance Technician works closely with co-workers in developing an efficient and organized team that effectively represents the quality and professionalism of Atlantic Vacation Homes.

RESPONSIBILITIES

Will include but not be limited to the following:

  • Prepare or assist in preparing properties to a ready-for-occupancy condition. 
  • Provide property management field support, delivering or retrieving necessary items such as housewares to and from rental homes.
  • Perform light maintenance tasks as they occur, including:
    • Resolving TV and Internet related issues including contacting service carriers as needed.
    • Replacing light bulbs/batteries as needed.
    • Changing or cleaning AC filters.
  • Pick up trash from properties and deliver to designated locations.
  • Deliver clean linens to rental homes and remove bags of used linens from properties after guests have departed.
  • Performs on-call emergency service as needed. 
  • Manage work orders through entry, processing, monitoring and closure to insure proper documentation and timely completion. Track receipts for items purchased for each work order noting on receipt the unit code and description of items, submit receipts for work orders as completed on a daily basis. 
  • Represents Atlantic Vacation Homes in a professional manner at all times.

REQUIREMENTS

  • Ability to work flexible hours; weekend work is absolutely required.
  • Personal knowledge of the communities in which our homes are located.
  • Must have reliable transportation and valid driver’s license. Copies of license, car registration, and proof of insurance will be required upon hire.
  • Clean driving record (no DUIs or speeding tickets in the last 3 years).
  • Must have excellent physical fitness and health; must be able to lift a minimum of 50lbs.
  • Must be able to stand and be on feet for long periods of time.
  • Must be able and willing to work weekends and holidays.
  • Must be able to work in a fast pace environment.
  • Must be able to work as a team player.

EDUCATION & EXPERIENCE

  • High School Diploma or GED required.
  • 1 or more years’ experience. Hospitality industry a plus.