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Employment Opportunities

Are you as passionate about vacations as we are? We’re on the lookout for talented and enthusiastic individuals to join our growing team.

Atlantic Vacation Homes, located in Gloucester, MA, is the premier vacation rental company north of Boston. Our mission is to exceed the expectations of our guests and homeowners, providing high-quality accommodations, professional property management and excellent customer service.

When we hire, we seek energetic team players with integrity, professionalism and motivation who can contribute to our success and growth. To apply for a position, please send your resume to jobs@atlanticvacationhomes.com.

Current Openings

 

 

Seasonal Front Desk Admin

SUMMARY

The Front Desk Admin provides customer service and performs other completes day-to-day administrative tasks to ensure that guests, homeowners, and others are rewarded with an exceptional experience. This role is responsible for maintaining an organized, efficient and professional office environment. Strong communication and telephone skills are essential, including a good telephone voice, proper English usage, and the ability to “project” oneself over the phone.

Our office is open 7 days a week during the summer season. Hours will vary and weekend work will be required. We rotate weekend work and after-hours on call in the peak season. Must be able to work Saturdays in the Summer.

RESPONSIBILITIES

  • Be the point person for answering the phone. You will serve as the “face of the company” as you interact with guests and homeowners who call or come to the office with questions and concerns.
  • Make check-in calls to guests upon arrival.
  • Assist guests with questions, special requests and issues before, during and after their stays ensuring a positive experience through great customer service.
  • Manage customer- and property-related data entry. Efficiently and accurately enter data into a variety of systems and electronic databases. Manage and maintain the hard copy files on a daily basis.
  • Provide administrative support and other duties as needed.
  • Maintain all areas of office building in neat, tidy, clean and organized fashion (front office, storage room, file cabinets).
  • Make occasional visits to properties to assist with quality control and assurance for home inspections, staging, restocking supplies, etc.
  • Perform other job duties including but not limited to occasional errands, other property management functions or special projects as requested by management.
  • On occasion, engage in selling reservations to guests and processing reservation payments and correspondence.

COMPETENCIES

  • Autonomous / Self Directed – Has the confidence to seek guidance and direction as needed.
  • Attention to Detail – Successfully manages many tasks with “moving parts.”
  • Adaptable and Flexible –Is able to complete tasks in a busy and changeable environment.
  • Interpersonal Communications – Communicates clearly and tactfully both in written and verbal format
  • Time Management – Is able to triage and prioritize both day-to-day and longer-term projects
  • Technical Skills – Is knowledgeable with computers, programs/software, MS Office

QUALIFICATIONS

  • College degree preferred
  • 3-5 years business experience in an office environment
  • Hospitality experience preferred
  • Strong communication and telephone skills are essential
  • Must have reliable transportation
  • Ability to work flexible hours, some weekend and/or call work required
  • Personal knowledge of the communities in which our homes are located is greatly preferred

 

 

Seasonal Housekeepers - Vacation Rentals

SUMMARY

Atlantic Vacation Homes is gearing up for our busy season and we want to hear from enthusiastic individuals looking for Housekeeping opportunities.

Atlantic Vacation Homes manages 100+ vacation homes on the North Shore, primarily on Cape Ann. We are looking for honest, detail-oriented individuals who can deliver the highest standards of cleanliness in order to meet or exceed guest expectations. A typical turnover cleaning involves tasks such as (but not limited to) cleaning and sanitizing rooms, dusting furniture, sweeping, mopping and/or vacuuming floors, changing linens, and collecting trash for removal. A successful candidate will possess a positive and upbeat, team-oriented attitude, attention to detail, speed and efficiency. Our Seasonal Housekeepers work individually, or as teams, and are assigned properties based on scheduling needs and performance standards.

The Housekeeper is a key player in ensuring that our properties are cleaned to our high standards, and ready for arriving guests to relax and enjoy their well-deserved vacation.

REQUIREMENTS

  • Must have reliable transportation and valid driver’s license.
  • Ability to work flexible hours, weekend work is absolutely required.
  • Personal knowledge of the communities in which our homes are located.

EDUCATION & EXPERIENCE

  • High School Diploma or GED required, College degree preferred.
  • 2 or more years’ experience / hospitality industry a plus.
  • Proficient with using Microsoft Office Products, mobile apps, email systems and understands data entry.
  • Ability to use arithmetic skills, calculator by touch to accurately complete work and calculations.

PHYSICAL REQUIREMENTS

  • Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently.
  • Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis.
  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).
  • Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

 

 

Seasonal Property Inspector - Vacation Rentals

SUMMARY

Atlantic Vacation Homes is seeking reliable and professional seasonal part-time Vacation Rental Home Inspectors for the upcoming vacation season. The primary responsibility of the Vacation Rental Inspector is to conduct examinations of properties in accordance with approved housekeeping checklists to ensure that the properties meet Atlantic Vacation Homes’ standards for cleanliness and guest-readiness.

RESPONSIBILITIES

  • Plans and carries out timely inspection checks between 10-3:00 on check-out days (usually Fri, Sat or Sun), making sure assigned houses are clean and prepared for incoming guests;
  • Manages arrival and departure schedules for each assigned house;
  • Follows AVH checklists and understands the responsibilities of the housecleaners;
  • Ensures that each house meets AVH standards and is "renter-ready" for guest arrival;
  • Coordinates with Property Manager, communicates and reports in a timely fashion any property-specific issues, problems, complaints, or necessary repairs as reported by tenants, cleaners, etc.

REQUIREMENTS

  • Must have reliable transportation and valid driver’s license.
  • Inspectors are required to work weekends from June - August

 

 

Guest Experience Specialist

SUMMARY

The Guest Experience Specialist’s primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques. This position books guest reservations, assists with guest relations, provides customer service, schedules services and performs other duties to ensure that guests are rewarded with an exceptional experience. In this position strong communication and telephone skills are essential including: a good telephone voice, proper English usage, and the ability to "project" oneself over the phone. This position is paid a base salary plus incentives (which start after 90 days of full-time employment).

COMPETENCIES

  • Sales Skills – Establishes rapport and trust while identifying needs of others
  • Customer Focus – Ability to anticipate, discover, understand and meet the needs of customers
  • Strong Interpersonal Communication – Works well with others and resolves conflict with tact and diplomacy
  • Attention to Detail – Successfully manages many small tasks / projects with an eye for details
  • Flexibility –Is able to complete tasks in a changing environment
  • Personal Energy – Exhibits passion for their work. Possesses a positive and upbeat attitude at all times
  • Stress Management – Maintains focus and positive attitude amidst change or under pressure
  • Initiative – Can work in a self-directed manner, using good judgment and driving toward shared goals

EDUCATION & EXPERIENCE

  • High School Diploma or GED required, College degree preferred 
  • 1-3 years business experience / hospitality industry a plus
  • Proficient with using Microsoft Office Products, email systems and understands data entry
  • Ability to use arithmetic skills, calculator by touch to accurately complete work and calculations

REQUIREMENTS

  • Must have reliable transportation
  • Ability to work flexible hours, weekend work required
  • Personal knowledge of the communities in which our homes are located, restaurants, shopping, and guest resources.


 

 

Seasonal Maintenance Runner - Vacation Rentals

SUMMARY

The Maintenance Runner is a part-time role that supports the Property Management department in preparing vacation rental units for occupancy. The Maintenance Runner will also handle service requests for minor repairs and improvements of properties in advance of guest arrival and will respond in a timely manner to guest requests during occupancy.

The Maintenance Runner works closely with co-workers in developing an efficient and organized team that effectively represents the quality and professionalism of Atlantic Vacation Homes.

RESPONSIBILITIES

Will include but not be limited to the following:

  • Prepare or assist in preparing properties to a ready-for-occupancy condition. 
  • Provide property management field support, delivering or retrieving necessary items such as housewares to and from rental homes.
  • Pack and unpack clean linen bags and deliver clean linens to rental homes and remove bags of used linens from properties after guests have departed.
  • Pick up trash from properties and deliver to AVH dumpsters.
  • Replace light bulbs/batteries.
  • Change or clean AC filters.
  • Resolve TV and Internet related issues including contacting service carriers as needed.
  • Perform other light maintenance tasks as they occur.
  • Performs on-call emergency service as required. 
  • Manage work orders through entry, processing, monitoring and closure to insure proper documentation and timely completion. Track receipts for items purchased for each work order noting on receipt the unit code and description of items, submit receipts for work orders as completed on a daily basis. 
  • Represents Atlantic Vacation Homes in a professional manner at all times.

REQUIREMENTS

  • Ability to work flexible hours; weekend work is absolutely required.
  • Personal knowledge of the communities in which our homes are located.
  • Must have reliable transportation and valid driver’s license.
  • Clean driving record (no DUIs or speeding tickets in the last 3 years).
  • Must have excellent physical fitness and health; must be able to lift a minimum of 50lbs.
  • Must be able to stand and be on feet for long periods of time.
  • Must be able and willing to work weekends and holidays.
  • Must be able to work in a fast pace environment.
  • Must be able to work as a team player.

EDUCATION & EXPERIENCE

  • High School Diploma or GED required.
  • 1 or more years’ experience. Hospitality industry a plus.